Asst. Manager HR
Kochar Infotech, Amritsar 5 - 6 Yrs
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1. Candidate should have more than 5 years experience in BPO function in talent acquisition and engagement
2. Outstanding communication skills coupled with both verbal and written skills; enriched with excellent analytical, problem solving & organizational abilities
3. Enthusiastic, energetic with good leadership skills.
4. Adept at determining training needs, training gaps and accordingly organize programs.
Job Description:
1. Managing team, delivering SLA.
2. Ensure maximum utilization of resources thereby reducing operating costs.
3. Handling grievances and ensure quick resolution of the same
4. Conducting employee satisfaction (E-Sat) survey & propose action plans.
5. Encouraging employees to invite suggestions in open house.
6. Initiating & implementing suggestion box scheme, incentive scheme, best employee award program & other extra curricular activities.
7. Conducting exit interview & escalate issues, if any, arising of the interview.
8. Prepare month-wise attrition analysis and track trends, if any.
9. Framing and documenting policies and ensure employees’ adherence to those policies.
